technical support is unconditionally carried out if there are errors in the software code of a paid module or plugin. In other cases, the answers are given in the form of leading tips and if questions relate to some features of the module / plug-in, and there are no responses to them in any FAQ installation installer or in prompts in the adminpanel of the module. Technical support does not apply to free refinement for the requirements of the buyer, work on layout, etc. Before contacting technical support, I urge to read the comments on the page of the module / plugin, as questions are quite often asked for which the response has already been given in the comments.